Practice FAQ

We remove the burdens of traditional medicine, personalize your care plan, and get you on-site and virtual access to an integrated care team to provide the answers you need so you can focus on being your best self. 

• Open 7 days a week with extended primary and immediate care hours to accommodate busy schedules
• Same-day and next-day scheduling, with appointments that start on time 
• Access to primary care and multispecialty providers at one practice, collaborating as a team
• Health Navigators to help you coordinate care across the Mount Sinai Health System or wherever you choose to seek care
• Online member portal for scheduling, access to health records, and messaging with practice staff
• Virtual care for remote access to providers. See more details.

We have an integrated care team of experienced primary care and specialty care providers serving our members. Meet the providers here. Additionally, our Health Navigators coordinate referrals across the top providers within the Mount Sinai Health System and beyond.

Our flagship location is located at 55 Hudson Yards in New York City. Our second concierge practice is located on the Upper East Side at 110 East 60th Street and offers a comfortable and private space for our Premier members. As an affiliate of Mount Sinai—one of the largest health systems in the country—Health Navigators can connect you with specialty care providers at Mount Sinai's hospitals and ambulatory sites across Long Island and the five boroughs. Additionally, we partner with local health systems in neighboring states like New Jersey and Connecticut to extend our clinical reach.  

Mount Sinai Doctors-Concierge Care is powered by the Mount Sinai Health System. Your medical records will integrate with other providers who utilize the same Epic electronic health record system.

Yes, you can schedule both in-person and virtual primary care and most specialty care appointments through the Mount Sinai Doctors-Concierge Care online member portal. To schedule an in-person or virtual behavioral health or nutrition counseling visit, you can utilize the portal's chat functionality to schedule an appointment with a Health Navigator. Alternatively, you can reach out to a Health Navigator by phone at 646-819-5100 for assistance with scheduling, as well as for inquiries regarding billing, benefits, medical records, prescriptions, and more.

Yes. Your medical information and administrative needs are accessible through the Mount Sinai Doctors-Concierge Care member portal, which is available through MyChart. For added convenience in managing your care, you will have access to your medical records and the ability to schedule visits at our concierge practices, as well as other Mount Sinai locations.

Our clinical care team will be able to provide most standard primary and urgent care services. Some examples of these services include:

• Annual well visits
• Ongoing treatment of chronic conditions (such as allergies and asthma, cardiovascular disease, diabetes, hypertension, metabolic syndrome, and stress)
• Allergic reactions
• Back or joint pain
• Colds or flu
• COVID-19 screening
• Cuts or scrapes
• Headaches or migraines
• Rashes or skin conditions
• Sprains
• Sinus infections
• Travel medicine
• Urinary tract infections
• Vaccines such as flu, Hepatitis A&B, MMR, and HPV

We can complete specimen collection (e.g., blood draws) for routine labs and COVID-19 testing onsite. We also have an X-ray machine for basic imaging needs. If you need an MRI or other advanced imaging service, our Health Navigators will help you with a referral to another location convenient to you.

We offer a broad range of specialty care at our Hudson Yards location, including physical therapy, behavioral health, dermatology, gynecology, cardiology, nutrition counseling, and acupuncture, as well as services such as labs, X-ray, flu shots, and COVID-19 testing.

Health Navigators assist you with accessing and understanding our health care services. Navigators can help you schedule an appointment, prepare for visits, coordinate your after-visit care, and answer questions about your health insurance plan. Included in your membership, this service acts as an extension of our onsite care team to ensure a seamless experience when your care needs extend beyond our locations.

Virtual visits are available to manage existing or chronic issues, address immediate care needs, or be screened for COVID-19. In these situations, virtual visits are conducted by the same primary care and specialty care team that serves you in-person. Virtual visits are connected to your electronic health record and conducted through a secure connection.

Please note that regulations differ by state and we may not be able to provide virtual care to members across all states. Please contact us for more details.

Yes. We have a dedicated pediatrician at our Upper East Side location who provides care under the Pioneer Membership.

Flu shots are offered seasonally at our health centers. Please contact our Health Navigators with any additional questions on availability.

Yes, we have COVID-19 antibody and diagnostic testing available for asymptomatic members. 

If you are experiencing COVID-19 symptoms, have previously experienced symptoms, or are curious about antibody testing in general, we can set up a virtual visit to discuss your options and what testing, if any, makes sense for you. Contact our Health Navigators to get started.

For all other questions on COVID-19 care, see our COVID-19 page.

Yes. Please contact our Health Navigators with any questions about scheduling and availability.

We leverage Capsule to ensure that your prescriptions can be delivered quickly to your home or office, though we will happily send prescription requests to the pharmacy of your choice. Capsule can deliver prescriptions, over-the-counter medications and devices to any address in the five boroughs of NYC, Rockland County, Westchester, Hoboken, Jersey City, Stamford, or Greenwich.

There is time allocated in the schedule to allow providers to accept walk-in appointments. However, we highly encourage you to book an appointment ahead of time for optimal efficiency.

If you are experiencing an emergency, you should call 911 and/or go to your nearest emergency room immediately.

Our practice is open seven days a week with extended primary and immediate care hours in the morning and evening to make scheduling appointments easier. After business hours, we have an answering service that can help triage clinical questions via phone. Premier members are eligible for in-home after-hours visits.

We work with most large insurance carriers to bill our services. If you want to confirm whether we accept your insurance, please reach out directly to conciergemembership@mountsinai.org or call 646-819-5100 to discuss further. 

If your membership is being sponsored by your employer, it has been confirmed that we are in-network or actively working to be in-network for the health insurance plan offered through your employer.

Depending on your health insurance plan, you may owe a fixed dollar amount, or copay, the day of your visit. We accept payment via credit/debit card. We do not accept cash, check, or money orders.

For non-copay services or high deductible health plans, you will receive a bill for services at a later date.

You can conveniently pay your bill online through the member portal, accessible via the 'Billing' section in the navigation menu, or opt for payment via phone or mail using the instructions provided on the bill.

We have providers who are enrolled with Medicare. However, we do recommend contacting us directly with questions about specific coverage.

Mount Sinai Doctors-Concierge Care offers four types of memberships:

• • Employer-Sponsored Essential Membership: Many employers in the area sponsor Essential memberships as a benefit to employees. Membership includes access to all essential services at our Hudson Yards location and access to our Health Navigators who can support members with scheduling, billing, and referrals. 
  • Premier Membership: The Premier experience includes access to all services at Hudson Yards and Upper East Side, as well as 24/7 care, a personal physician and health concierge, cutting-edge annual physical, in-home care, and more. If you are interested in our Premier membership, please contact us directly at conciergemembership@mountsinai.org.
  • Pioneer Membership: Our pediatric membership pairs your child with a dedicated pediatrician and gives your family access to 24/7 clinical support, with Personal Health Navigators coordinating every detail of your child's care.
  • Healthspan Membership: This 12-month longevity health program is designed not just to add years to your life, but to help you live those years in good health. Guided by Mount Sinai's precision and expertise, the Healthspan Membership focuses on every major system of the body to give you a personalized roadmap to optimize your health.

If your employer is sponsoring your Essential membership, you can activate your membership through our website or through our app on the Apple or Google Play store. Select “Sign up” and register using your work email. You will choose the “Employer-Sponsored Essential Membership” option. Once registration is complete, you can schedule an appointment and start your care.

If interested in a Premier or Pioneer concierge membership, you can apply for membership or contact us directly at conciergemembership@mountsinai.org to schedule a tour and discuss your options more in depth.

Premier members are allotted two guest passes annually that can be shared with family and friends to use services at our locations.

For employer-sponsored Essential members, your spouse or dependent is not eligible to use the health center without an individual membership. You may elect to purchase an individual membership for your spouse or dependent by following the instructions above to purchase membership. Spouses and dependents of our members are eligible to call the Health Navigation team at 646-819-5100, at no additional cost to you, for benefit questions and referral needs.

When you sign up, you will have the option to auto-renew after 12 months of membership. Should you opt out of the auto-renewal, you will receive a notification prior to the end of your membership term with the option to renew.

If your membership is sponsored by your employer, you do not need to renew your membership annually. Membership renewals are managed by your employer.

FSA reimbursement for the annual membership fee depends on your FSA and if they will allow it. We suggest you check with your FSA vendor directly to find out. If they do offer reimbursement, we can provide you with a membership receipt for processing. HSA dollars, however, are not eligible to be used toward the annual membership fee.

As your membership is sponsored by your employer, you would not be able to continue to access Mount Sinai Doctors-Concierge Care under your employer-sponsored membership after you leave, unless otherwise specified by your employer upon termination. However, we would be happy to speak with you about a self-sponsored Premier Membership, as well as provide you with your medical records should you choose to seek care elsewhere.