Milbank FAQs

We remove the burdens of traditional medicine, personalize your care plan, and get you on-site and virtual access to an integrated care team to provide the answers you need so you can focus on being your best self. The Health Center is a medical practice that is focused on delivering a superior customer experience, tailor-made for New Yorkers. 

• Open 7 days a week with extended primary and immediate care hours to accommodate busy schedules
• Same-day and next-day scheduling, with appointments that start on time 
• Access to primary care and multi-specialty providers at one practice, collaborating as a team
• Personal Health Navigators to help you coordinate care across the Mount Sinai Health System or wherever you choose to seek care
• Online member portal for scheduling, access to health records, and messaging with practice staff
• Prescription delivery 
• Virtual care for remote access to providers. See more details.

We have an integrated care team of experienced primary care and specialty care providers serving our members at The Health Center. Meet the providers here. Additionally, our Personal Health Navigators coordinate referrals across the top providers within the Mount Sinai Health System and beyond.

Our flagship location is within 55 Hudson Yards in Manhattan, New York City. Additionally, our Personal Health Navigators can connect you with specialty care providers within the Mount Sinai Health System and our care partners across the New York area when needed.

The Health Center at Hudson Yards is powered by the Mount Sinai Health System. The Health Center providers and Personal Health Navigators have the ability to seamlessly coordinate with and schedule directly with other Mount Sinai physicians and practices. Your medical records will integrate with other providers who utilize the same Epic electronic health record system.

Yes, you can schedule both in-person and virtual primary care and most specialty care appointments through the Health Center at Hudson Yards online member portal. To schedule an in-person or virtual behavioral health or nutrition counseling visit, you can utilize the portal’s chat functionality to schedule an appointment with a Personal Health Navigator. Alternatively, you can reach out to a Personal Health Navigator by phone at 646.819.5100 for assistance with scheduling, as well as for inquiries regarding billing, benefits, medical records, prescriptions, and more.

Yes. Your medical information and administrative needs are accessible through the Health Center at Hudson Yards member portal, which is available through MyChart. For added convenience in managing your care, you will have access to your medical records and the ability to schedule visits at The Health Center at Hudson Yards, as well as other Mount Sinai locations.

Our clinical care team will be able to provide most standard primary and urgent care services. Some examples of these services include:

• Annual well visits
• Ongoing treatment of chronic conditions (such as allergies & asthma, cardiovascular disease, diabetes, hypertension, metabolic syndrome, and stress)
• Allergic reactions
• Back or joint pain
• Colds or flu
• COVID-19 screening
• Cuts or scrapes
• Headaches or migraines
• Rashes or skin conditions
• Sprains
• Sinus infections
• Travel medicine
• Urinary tract infections
• Vaccines such as flu, Hepatitis A&B, MMR, and HPV

We can complete specimen collection (e.g., blood draws) for routine labs and COVID-19 testing on-site. We also have an X-ray machine for basic imaging needs. If you need an MRI or other advanced imaging service, our Personal Health Navigators will help you with a referral to another location convenient to you.

We offer a broad range of specialty care on-site, including physical therapy, behavioral health, dermatology, gynecology, cardiology, and nutrition counseling as well as services such as labs, x-rays, flu shots, and COVID-19 testing.

Personal Health Navigators assist you and your family with accessing and understanding health care services. Navigators can help you schedule an appointment at The Health Center and elsewhere in the community, prepare for visits, coordinate your after-visit care, and answer questions about your health insurance plan. The service acts as an extension of our on-site Health Center team to serve you when your care needs extend beyond The Health Center walls. Our Health Center and Personal Health Navigator teams partner to ensure a seamless experience for you and your family.  

The Personal Health Navigator service is available via chat through the Health Center at Hudson Yards member portal or via phone at 646-819-5100. This service is included with your membership and available for you and your spouse/dependents at no additional cost.

Virtual visits are available to manage existing or chronic issues, address immediate care needs, or be screened for COVID-19. In these situations, virtual visits are conducted by the same primary care and specialty care team that serves you in-person at The Health Center. Virtual visits are connected to your electronic health record and conducted through a secure connection.

Please note that regulations differ by state and we may not be able to provide virtual care to members across all states. Please contact us for more details.

The Health Center provides care to individuals 18 years and older and does not currently provide pediatric care on-site.

Flu shots are offered seasonally at The Health Center. Please contact our Personal Health Navigators with any additional questions on availability.

Yes, we have COVID-19 antibody and diagnostic testing available for asymptomatic members. See the latest details on our testing and safety requirements.

If you are experiencing COVID-19 symptoms, have previously experienced symptoms, or are curious about antibody testing in general, we can set up a virtual visit to discuss your options and what testing, if any, makes sense for you. Contact our Personal Health Navigators to get started.

For all other questions on COVID-19 care, see our COVID-19 page.

Yes, travel vaccines are offered at The Health Center. Please contact our Personal Health Navigators with any questions about scheduling and availability.

We leverage Capsule to ensure that your prescriptions can be delivered quickly to your home or office, though we will happily send prescription requests to the pharmacy of your choice. Capsule can deliver prescriptions, over-the-counter medications and devices to any address in the five boroughs of NYC, Rockland County, Westchester, Hoboken, Jersey City, Stamford, or Greenwich.

There is time allocated in the schedule to allow providers to accept walk-in appointments, however we highly encourage you to book an appointment ahead of time for optimal efficiency.

For the safety of our staff and members during COVID-19, we currently require all members to call in advance and schedule an appointment.

If you are experiencing an emergency, you should call 911 and/or go to your nearest emergency room immediately.

Our practice is open seven days a week with extended primary and immediate care hours in the morning and evening to make scheduling appointments easier. After business hours, we have an answering service that can help triage clinical questions via phone. Premier members are eligible for in-home after-hours visits.

Our providers are in-network with your Milbank-sponsored health plan. If you are enrolled in a different health plan, Mount Sinai participates in all major health plan networks (e.g., Aetna, United, Cigna, and BlueCross BlueShield). We work with most large insurance carriers to bill our services. If you want to confirm whether we accept your insurance, please reach out directly to our Personal Health Navigators via chat through the member portal or via phone at 646-819-5100 to discuss further.

Depending on your health insurance plan, you may owe a fixed dollar amount, or copay, the day of your visit. The Health Center accepts payment via credit/debit card. We do not accept cash, check, or money orders.

For non-copay services or high deductible health plans, you will receive a bill for services at a later date.

You can conveniently pay your bill online through the member portal, accessible via the ‘Billing’ section in the navigation menu, or opt for payment via phone or mail using the instructions provided on the bill.

Annual Well Visits, Primary and Urgent Care services are provided at no cost to you, and all other care will be covered in-network by your Milbank health plan. Partners and employees enrolled in a High-Deductible Health Plan (HDHP) will need to pay a $40 fee for each Primary or Urgent Care office visit due to HSA eligibility rules, except for your annual wellness visit; this fee will not be applied to your plan deductibles, coinsurance, or out-of-pocket maximums.

Note that the cost for all immunizations, injections, and certain tests and screenings will be processed through your insurance plan.

For specialty care services such as physical therapy, dermatology, and behavioral health (psychology), care services will be billed to your insurance plan and are subject to the agreed-upon rates between your insurance plan and Mount Sinai, the same as when you receive care elsewhere in the community. The charge will be subject to your insurance plan cost-sharing provisions such as deductibles, coinsurance, copays, and out-of-pocket maximums. The cost of services will vary depending on the specific diagnosis and treatment that you and your provider determine you need on the day of your visit.

We have providers who are enrolled with Medicare, however we do recommend contacting The Health Center directly with questions about specific coverage.

The Health Center offers two types of memberships:

• • Employer-Sponsored Essential Membership: Milbank has made a special investment in your health and wellbeing by purchasing Essential memberships for all of its Partners and employees at Hudson Yards. This includes access to all essential services at The Health Center and access to our Personal Health Navigators who can support you with scheduling, billing, and referrals.
  • Premier Membership: Includes access to all services at The Health Center as well as 24/7 care, a personal physician and health concierge, cutting-edge executive physical, in-home care, and more. If you are interested in our VIP Premier membership, please contact us directly at membership@healthcenterhudsonyards.com.

As a Partner or employee of Milbank, you’re already signed up! You can activate your membership through our website or app. Select “Sign up” and register using your work email. You will choose the “Employer-Sponsored Essential Membership” option. Once complete, you can schedule an appointment and start your care.

If interested in upgrading to a Premier membership, please contact us at membership@healthcenterhudsonyards.com to schedule a tour and discuss your options more in depth.

Your spouse or dependent is not eligible to use The Health Center without an individual membership. You may elect to purchase an individual membership for your spouse or dependent (if over age 18) by following the instructions above. Spouses and dependents of our members are eligible to call the Personal Health Navigator service at 646-819-5100, at no additional cost to you, for benefit questions and referral needs.

Because your membership is sponsored by Milbank, you do not need to renew your membership annually.

As your membership is sponsored by your employer, you would not be able to continue to access The Health Center under your employer-sponsored membership after you leave. However, you will have the option to continue your membership through a COBRA election if desired. Additionally, we would be happy to speak with you about a self-sponsored membership, as well as provide you with your medical records should you choose to seek care elsewhere.